At DreamTechStore, customer satisfaction is our top priority. We aim to provide our customers with high-quality products and services, and we understand that there may be situations where a return or refund is necessary. This comprehensive Return & Refund Policy outlines the conditions under which returns and refunds are accepted and how you can request them.
Please read this policy carefully before making any purchase on our website.
We accept returns and offer refunds under specific conditions outlined in this document. The eligibility of a product or service for return or refund depends on the nature of the item and the reason for the request.
We strive to ensure transparency and fairness in all transactions. If you are not satisfied with your purchase, we will do our best to resolve your concern as efficiently and professionally as possible.
You may be eligible to return a product if:
The item is physically damaged or defective at the time of delivery.
You have received an incorrect product.
The product does not match the description provided on the website.
The item is unused, in its original packaging, and returned within 7 calendar days of receiving the item.
Items Not Eligible for Return:
Digital products or downloadable software once delivered
Customized or personalized items
Products that are used, damaged after delivery, or without original packaging
Services that have already been rendered
If you wish to return a product, follow these steps:
Initiate a Return Request:
Email us at returns@dreamtechstore.com within 7 days of receiving your product.
Include your order number, reason for return, and photo/video evidence (if applicable).
Return Authorization:
We will review your request within 24–48 hours.
If approved, we will issue a Return Authorization and provide the return address.
Return the Product:
Pack the product securely in its original packaging.
Ship the item using a trackable courier service at your expense unless the return is due to our error (e.g., wrong or defective product).
Inspection and Refund:
Once we receive and inspect the returned item, we will notify you about the status.
Approved returns will be refunded within 5–7 business days.
Refunds are processed through the original method of payment. Depending on your payment provider, the processing time may vary.
Eligible Refund Situations:
Cancelled orders before dispatch or digital delivery
Approved product returns after inspection
Service not delivered as promised or within the expected time frame
Non-Refundable Situations:
Change of mind
Late return requests beyond 7 days
Digital services or products once accessed or downloaded
Delay in delivery due to courier or force majeure events
For digital products or services (e.g., software, hosting, domain registrations, virtual services):
Refunds are not provided once the service or product has been activated, delivered, or downloaded.
If you are facing issues with a digital product or service, please contact our support team for troubleshooting before requesting a refund.
We offer trials or demos for some services to help you make an informed purchase. If available, we recommend taking advantage of these before purchasing.
If you haven’t received a refund after 7 business days, please check the following:
Bank Account: It may take additional time for the bank to reflect the refund.
Credit Card Provider: Processing times may vary between institutions.
Contact Us: If you’ve done the above and still haven’t received your refund, email us at billing@dreamtechstore.com with your order details.
We do not offer direct exchanges. If you need a different item, you will need to return the current product (if eligible) and place a new order for the desired item.
Orders can be canceled only if they have not been shipped or digitally delivered. To cancel your order:
Email us at orders@dreamtechstore.com within 12 hours of placing your order.
If the order has already been processed or shipped, cancellation is no longer possible, and the return process must be followed.
Customers are responsible for:
Providing accurate shipping and contact information
Ensuring someone is available to receive the delivery
Returning the product safely in its original condition
We reserve the right to reject returns that do not meet our conditions or are sent without authorization.
In case of any dispute, we recommend contacting our support team first. Most issues can be resolved through communication. However, if a legal process becomes necessary, the matter will be resolved according to the applicable laws of Pakistan.
We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with a revised “Effective Date.” Customers are encouraged to review this policy regularly.
For any questions or concerns regarding this policy or your return/refund request, feel free to reach out:
📧 Email: support@dreamtechstore.com
📞 Phone: +1 (301)678-4227
📍 Address: 7214 Commerce St, Springfield, VA 22150, United States
⏰ Working Hours: Monday to Saturday – 10:00 AM to 6:00 PM
We value your trust in our platform and aim to ensure a fair and transparent process for every customer. Thank you for choosing [YourWebsite.com].